Cancel or opt-out from email inbox
When a contact replies to your email, you can simply forward their reply to your BuzzBuilder account and the system will find them in the database and remove them from the campaign. This works inside any email inbox, such as Outlook and Gmail, as well as all mobile email accounts.
To Remove a prospect from a campaign forward the email to: YourBuzzBuilderURL@removecontact.com
To Opt out a client from all marketing forward the email to: YourBuzzBuilderURL@optoutcontact.com
You will have 2 different email addresses that are unique to your account. You can use each address to either Cancel or Opt-Out contacts when they reply. To email the contact to your BuzzBuilder account you can either forward the response.
Here is a scenarios to demonstrate how this feature works:
The prospect replies to the email and asks to be removed from your list. You FORWARD the email to "YourBuzzBuilderURL@optoutcontact.com and the person is removed from the campaign and added to the Opt-Out list.
*ERROR ALERTS: If BuzzBuilder can't find the contact in your database to remove them from the campaign, it will send you and email alert. In this situation, you'll need to manually find the contact in your BuzzBuilder account. It's helpful to search by the contact's Last Name or Company Name, as they may have replied with a different alias email address that is not in the database.