BuzzBuilder Support

BuzzBuilder Account Setup & Configuration 13

• Tour of BuzzBuilder For Admins
• Create New User in BuzzBuilder
• White List BuzzBuilder HotLead Alerts
• Add the Website Tracking Code
• Configure Lead Scoring

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Creating Campaigns 11

• What is a Campaign?
• Creating Campaigns and Emails within Campaigns
• Creating and Using Built-In Templates or Custom Templates
• Images Not Displaying When I Send the Email
• Attached a PDF or Other Document to Email

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Statistics & Reporting 4

• View Campaign Statistics & Reports
• Export Chart as Image
• Hard bounces vs. Soft bounces
• Bounce Statistics with E-mail Integration

Managing Campaigns & Users 7

• Change Existing User Account to New User
• Opt Out A List of Contacts
• Send a Campaign on Behalf of a User
• Send A Campaign to Contacts by Organization
• Stop a Campaign

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Getting Started 2

• QuickStart Steps
• Filter Out "Undeliverable" & Bounced Emails

Campaign Sending & Follow-Up 11

• Send a Campaign to a List
• Send Campaign To Existing Contacts in the BuzzBuilder Database
• Sending Test Emails To Yourself
• What is a .CSV File?
• View the Scheduled Email Queue

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Managing Your Contacts 7

• Importing Contacts into BuzzBuilder
• Removing Contact(s) From a Campaign (Cancel or Opt-Out)
• Contact Importing Errors: What Happened?
• Add a Single Contact
• Export Your Contacts

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Email Tips and Tricks 4

• Email Delivery: Avoiding The Junk Folder
• Cold Email Best Practices
• View Status of Emails
• How to Forward from Outlook or Gmail to Main E-mail Account

Troubleshooting 4

• How To Change Your Password
• Alert Emails Not Received: Whitelist BuzzBuilder Emails
• Forgot My Password (Retrieve Your Password)
• How to Submit a Support Ticket

Installation & Configuration 1

• Plugin Configuration: Grant Access To Users

Sending Campaigns From SalesForce 3

• Send Email To A Custom List View
• Remove Contacts From Campaigns Within Salesforce.com
• Video Tutorial: Using The SFDC Plugin